I am a KPO / BPO Outsourcing and Offshoring Specialist with 17+ years of experience; specializing in managing, defining, marketing, and troubleshooting businesses in the KPO, BPO and information technology domains across various geographies. Additionally I am a Six Sigma Green Belt Professional. The markets I have worked in include United States of America, United Kingdom, Belgium, Switzerland, Germany, Sweden, Sri Lanka, Thailand, Malaysia, Singapore, Indonesia and India. My current assignment is with HOV Services LLC (Ex Lason Inc.) as their Vice President - Business Solutions, heading their New Product Development, Strategic Business Development and Large Account Managememt. HOV Services LLC is the worlds 15th largest outsourcing company with over $250 Million in revenues and 12,000 employees worldwide across 70+ locations.